New York State School Boards Association

Webinar Troubleshooting FAQ

Login URL if user name and password are known:

If unable to log in or password has been forgotten, use this link, and log in as guest

In the event of participants having issues with the webinar, following are some troubleshooting answers to common questions:

Can’t Login to webinar

No audio/poor audio

No video/poor video

How to download handouts

  • Handout link was sent in the email that contained link to the webinar itself
  • In the web links box at the bottom of the screen, click “Handouts” and then click the box “Browse to”
  • Email explaining issue, will immediately answer you
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